This week they’re adding a late of $1,000 for $3,000 bill. For instance, we had to make a payment that was due on 6/20 and we made a payment on 6/18, two days before the due date. you’re doing your business and forgot about it till Friday or Saturday because your due date is the following Monday and you have enough time? Wrong! Friday is to late and they apply the late fee next week.
Do you think we could just make our payments weekly? No! Basically, you receive your bill for the previous week on Monday and it’s due the following Monday, so it looks like you have a week to make your payment, but their system is so stupid and: - you can’t make a payment on Monday because this is the day when they send invoices and it’s not visible in the system - today is Tuesday and you still can make a payment because it’s not visible in the system. We had a weekly cycle for payments with a due date each Monday. They overcharge, apply hidden fees and charges, won’t give any cash back. This is truly a nightmare! We have used this company since 2015 and you can’t even imagine how bad it is. Called back and spoke with Galen who again had no explanation as to why the card didn't work or why we were unable to pay the invoice or if there was really a balance due.
The only number listed on the account is the number the owner called from. Reached out to Nisha the rep of course no answer, the owner contacted customer service in regards to the account: First customer service rep - informed owner there was no issues with the account and she wasn't sure what was going on but she would have to transfer her for assistance, the owner was transferred to Luin who informed her that she was calling from an unauthorized number and he could not help her and there was no managers or supervisors she could speak with and no other way to authorize the account. Recently had an issue with the card at the pump as well as logging onto the website- dashboard shows balance but when attempting to pay says no open invoices. Customer service is a joke sometimes you can see your invoices to pay and other times you cannot and they have no logical explanation as to why, however even if you log onto your account and it says no invoices to pay, but you really do have an invoice you are responsible for a late fee!?! Sometimes your card works at the pump and other times it may not again they have no logical explanation why this happens even if your account balance is zero.
Everytime I've called this rep I can never get in touch with her, I have to leave several voicemails as well as emails before receiving a response. Upon signing up I was informed I would be dealing with one person and she would be the rep for the company, if we had any questions or issues to contact her directly she did not want us to contact customer service unless it was after hours and an emergency otherwise she preferred we contact her directly. This company is horrible and a scam! BEWARE!! Will be filing a complaint with the BBB. I will be filing with the BBB and I will never use this card ever in life. I was told to do one thing and it turned out to be wrong information. I am going to find the CEO AND COO number and call them about the BS their company is on and I am not paying nothing else. I thought Best Buy did but hell no they have surpassed them by far. They have the worst customer service ever. I am a paying customer and what's goes on in your life is not my problem. How unprofessional is that? If she worked for my company that would be your walking papers. The lady had a nerve to start cursing me and hung up. I was like I am not the one to play these reindeer games with you all. I called this lady the other day and she had a nerve to have her friend answer the phone talking about she is not around and she holding her phone. Always have an excuse that she is at the dentist, at a funeral and guess what I don't give a damn. This lady has been saying she was going to call me back and never does. I have an account manager named Lillian Minchenko and she tells nothing but lies.
This is the worst card I have ever had in my life.
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